At Jafriwala Enterprises, we take pride in offering handmade bamboo products that are carefully selected and prepared for our customers. Because our products are handmade, slight variations in colour, texture, shape, and finish may naturally occur and are not considered defects.
Our goal is to make your shopping experience simple and transparent. Please read the following Return & Refund Policy before placing your order.
- About Jafriwala Enterprises
Business Name: Jafriwala Enterprises
Business Address: D758, Mangol Puri, Delhi – 110083, India
Mail: jafriwala@gmail.com
- Return Eligibility
We accept returns in the following situations:
- The product received is damaged or defective.
- The wrong product has been delivered.
- The product received is materially different from the product ordered.
- The product has been damaged during transportation.
To be eligible for a return, the customer should contact us within 3 days of receiving the order.
The product should be unused and, where reasonably possible, returned in its original packaging along with all accessories, tags, and other items supplied with the order.
- Products That Cannot Be Returned
We may not accept returns for:
- Products that have been used, washed, modified, or damaged after delivery.
- Products damaged because of improper handling, storage, or use by the customer.
- Products returned after the applicable return period.
- Products showing normal characteristics of handmade bamboo products, such as minor differences in colour, texture, grain, shape, or finish.
- Products that have been specifically customised or made according to the customer’s specifications, unless the product is defective, damaged, or incorrectly supplied.
- Handmade Product Variations
Our bamboo products are handmade and may have natural differences from one product to another.
Small variations in:
- Colour
- Bamboo texture and grain
- Shape
- Size
- Pattern
- Finish
may occur due to the natural characteristics of bamboo and the handmade manufacturing process.
Such variations are considered part of the character of a handmade product and will generally not qualify as a defect or reason for return.
- How to Request a Return
If you receive a damaged, defective, or incorrect product, please contact Jafriwala Enterprises as soon as possible and within 3 days of delivery.
Please provide:
- Your order number.
- Your name and contact details.
- A description of the problem.
- Clear photographs of the product and packaging.
- A photograph of the shipping label, where applicable.
- Any other information reasonably required to process the request.
We will review the request and inform you whether the return is approved.
- Damaged Products
If your package arrives damaged, please take photographs of the package and product before disposing of the packaging.
Where the damage appears to have occurred during transportation, we may require photographs or other evidence to process the claim with the delivery partner.
If the return is approved, we may arrange a replacement, repair, or refund, depending on the circumstances and availability of the product.
- Wrong Product Received
If you receive a product different from the one you ordered, please contact us within 7 days of delivery.
After verification, we may arrange for the incorrect product to be returned and provide the correct product or an appropriate refund, subject to availability.
- Return Shipping
Where the return is approved because the product was damaged, defective, incorrect, or materially different from what was ordered, Jafriwala Enterprises may bear the applicable return shipping cost, subject to verification
For other returns that are voluntarily accepted by us, the customer may be responsible for the applicable return shipping charges.
- Refunds
Once an approved returned product has been received and inspected, we will inform you of the status of your refund.
If the refund is approved, the amount will generally be refunded through the original payment method or another appropriate payment method agreed with the customer.
The time taken for the refund to appear in your account may depend on your bank, payment service provider, card issuer, or other payment method.
- Partial or No Refund
A refund may be reduced or declined where:
- The returned product does not match the product originally supplied.
- The product has been used or damaged after delivery.
- The product is returned without required components or accessories.
- The return request does not meet the conditions of this policy.
- The issue relates only to normal characteristics or variations of a handmade bamboo product.
This does not affect any rights available to consumers under applicable law.
- Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Cancellation may not be possible once an order has been processed, dispatched, customised, or otherwise committed for fulfilment.
If an eligible cancellation is accepted, any applicable refund will be processed through the original payment method or another appropriate method.
- Exchange / Replacement
Where appropriate and subject to product availability, we may offer a replacement instead of a refund for products that arrive damaged, defective, or incorrect.
If the same product is unavailable, we may offer an alternative resolution or refund as applicable.
- Refund for Unavailable Products
If we are unable to fulfil an order because the ordered product is unavailable, we will inform the customer and provide an appropriate refund for the amount paid for the unavailable product.
- Important Note About Natural Materials
Bamboo is a natural material. Changes in colour, grain, texture, and minor variations in appearance can occur naturally.
These characteristics should not be considered manufacturing defects where the product remains functional and substantially conforms to its description.
- Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude or restrict any consumer rights or remedies that cannot legally be excluded or restricted under applicable Indian law.
Jafriwala Enterprises aims to handle customer complaints and return/refund requests fairly and transparently.
- Contact Us
For return, replacement, cancellation, or refund-related questions, please contact:
Jafriwala Enterprises
Business Name: Jafriwala Enterprises (D-758, Mangol Puri, Delhi – 110083, India )
Contact Person: Mr. Ajay Kumar (+91-7701860355)
Mail: jafriwala@gmail.com
When contacting us about an order, please include your order number so that we can assist you more quickly.